Refund Policy

Our Commitment

At Digelora, we stand behind the quality of our products. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a 30-day satisfaction period.

30-Day Satisfaction Period

You may request a refund within 30 days of receiving your order. To be eligible for a refund:

• The request must be made within 30 days of delivery
• The product must be in its original packaging
• At least 50% of the product must remain unused
• You must provide proof of purchase such as order number or receipt

How to Request a Refund

To initiate a refund, please contact us:

Please include the following information:

• Your order number
• Reason for return (optional but helpful)
• Photos of the product if damaged or defective

Return Process

Once your refund request is approved:

• We will provide you with return shipping instructions
• You will receive a return authorization number
• You are responsible for return shipping costs unless the product is defective or we made an error
• We recommend using a trackable shipping service
• We are not responsible for items lost or damaged during return shipping

Refund Processing

After we receive your returned product:

• We will inspect the product within 5 business days
• If approved, your refund will be processed to your original payment method
• Refunds typically appear within 5-10 business days, depending on your financial institution
• You will receive an email confirmation once the refund is processed
• Original shipping costs are non-refundable unless we made an error

Refund Amount

The refund amount will be:

• Full product price if returned within 30 days and meets eligibility criteria
• Minus original shipping costs unless product is defective or we made an error
• Minus return shipping costs unless product is defective or we made an error

Non-Refundable Items

The following items are not eligible for refund:

• Products returned after 30 days from delivery
• Products that have been opened and more than 50% used
• Products without original packaging
• Products damaged due to misuse or neglect
• Products purchased from unauthorized retailers

Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us immediately upon receipt
• Provide photos of the damage or defect
• We will arrange for a replacement or full refund at no cost to you
• We will cover all return and replacement shipping costs

Wrong Item Shipped

If we ship the wrong item:

• Contact us immediately
• We will arrange for the correct item to be shipped at no cost
• We will provide a prepaid return label for the incorrect item
• You will receive a full refund if you prefer not to receive the correct item

Order Cancellation

You may cancel your order before it ships:

• Contact us as soon as possible at hello@ghelroxxshak.world
• If the order has not yet shipped, we will cancel it and issue a full refund
• If the order has already shipped, you will need to follow the standard return process

Exchanges

We do not offer direct exchanges. If you would like a different product:

• Request a refund for your original order
• Place a new order for the desired product
• This ensures you receive your new product as quickly as possible

International Orders

For international orders:

• The same 30-day satisfaction period applies
• Customer is responsible for return shipping costs and any customs fees
• Refunds will be processed in US Dollars
• Currency conversion rates may affect the final refund amount